Consulting & Strategy
Maintenance & Support
Ongoing engineering support and SLA-backed maintenance so your platform stays secure, current, and reliable.
Overview
We provide long-term maintenance and support for systems we build and systems we inherit — patching, dependency upgrades, monitoring, and incident response backed by clearly defined SLAs.
Our support model is built to reduce your total cost of ownership over time, proactively addressing technical debt rather than waiting for it to become an outage.
Key Benefits
- SLA-backed response times for critical incidents
- Proactive dependency and security patching
- Regular technical debt and health reporting
- Flexible retainer models matched to your risk tolerance
Our Process
- 1System health and risk assessment
- 2Support plan and SLA definition
- 3Onboarding, monitoring, and alerting setup
- 4Ongoing maintenance with quarterly health reviews
Technologies Used
DatadogPagerDutySentryGitHub ActionsAWSKubernetes
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